Grievances and Complaints

Purpose

The Sandpoint Lacrosse Club is committed to ensuring a harmonious, fair and just environment by ensuring that members have access to processes that allow for any grievances to be resolved.


Objective:

  • To provide for fair, effective and open organization response to member complaints.

  • To minimize personal and organizational dysfunction arising from unresolved grievances.

  • To foster standards of ethical behavior and conduct that contribute to a productive workplace.


Grievance Resolution Options

A member who believes something is unfair or unjust in relation to a matter has the following grievance resolution options available to them:


Informal

Informal resolution of concerns can often be the most effective way of dealing with issues. While this approach is informal, concerns raised in this manner will be taken seriously and where practical.


Informal options include resolving the grievance directly with the person (eg manager, coach, player) seeking assistance from Grievance Officers nominated.


Members should not approach anyone during a game or practice situation, but wait until an appropriate time after the game or practice.


Formal

Formal complaints can be sent to the President of the Sandpoint Lacrosse Club addressed to the President, with:

  • complainant’s name and contact details

  • explanation of the complaint, describing what happened, how it happened, who was involved; and action taken so far;

  • the outcome being sought by the complainant.

On receipt of a formal complaint, the President will determine an appropriate course of action that may include formal investigation and the involvement of independent parties to mediate or conciliate an acceptable outcome.


Once the investigation has been completed a response will be forwarded to the complainant within two weeks of receipt of the complaint.

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© 2019-2020 Sandpoint Cutthroat Lacrosse
Sandpoint Cutthroat Lacrosse Club
PO Box 145, Sandpoint, ID 83864

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